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Please feel free to contact us at anytime with any questions or concerns at dennis@upperlimit.com. We will respond back within 48 hours. Or for immediate assistance, please call us toll-free at 1-800-277-7303 within the United States or at (801) 973-7303 if you are calling from Salt Lake City, UT or calling abroad from 8:30 am to 4:30 pm MST (Monday - Friday).